FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions – where you can get answers to your queries with our theme and our services. Take a look at faq that we have prepared for you now.
What happens to my website if I don’t renew my subscription?Anything you download from us, you can keep these themes. But you can not get any new update theme since your package is expired.Can I change my package? (faq)

Yeap, you can change your package as you desire. For detail requests, please feel free to contact our email: [email protected] or our live chat, we will support you asap.

What is the main difference between lifetime & annual package?

The short answer is no. Because you can get the same features in both 2 packages. It just has a difference in the time you used products & get support.

How can I do it if my package is expired?

When your package expires, you can renew your package for the new year. For a long time to use packages without renew packages, our lifetime package is available for you.

How can I get a refund?

You can get a refund if your order is within 15 days and meet our requirements. View more Opal Refund Policy.

Support

How can I get support? (faq)

At Opal, we are available 3 kinds of supports:

+ Ticksy: All technical question-related to theme development, how to use, install & configuration.

+ Email: [email protected], we will receive all the customization services.

Which issues will be late?

Normally, we try to check & fix issues within 24/7. Hence, if your issues are complicated & difficult, we will inform you to wait more time on fixing.

Besides, on our holiday, issues can be delayed a little bit. Please don’t worry about this. Before the holiday, we will notify the details on our website to let you know and schedule your work.

What should we do if we are not satisfied with your support?

If it happens, please send your feedback to our live chat or send an email to our email: [email protected]popal.com with detail the issues you got, then we will give you the best solution.

Do you support with your Free products

For a Free product, you can get the support but something can be limited. Then we will be in charge of all tickets with our support. Other issues as customization or add new features will be refused.

Can I order with customization service?

Normally, we don’t charge users if you need help with basic customization for your site. We’ll help you customize your site to look like the favorite demo. In case of advanced customization, this will need further discussions and we’ll charge some extra fees.

Refund Policy

Can I get a refund after purchasing discount products?As you know, discount products are excluded from our refund policy, so we can not refund you in this case.How can I get a refund?You can get a refund if your order is within 15 days and meet our requirements. View more refund policy.

If my order is overtime for a refund. Can I get a refund?

We are so sorry to say that we cannot give you a refund in this case. Because it’s against our policy so we can’t break the rule. Moreover, if you have any issues, we will give you the best support.

Can I get a refund for customization services?

When you order our customization services, we assign our developer to contribute to projects. During the customization service process, we will support you to solve all problems that ensure it works on your website as normal. Moreover, the fee that you paid for our service is an amount of time & cost that our developer spends on serving you. So, it can not be refunded.

In addition, we sell our items on ThemeForest, you can see at Opal_WP team – an Envato Elite author.

Frequently Asked Questions

Don’t hesitate to voice your thoughts and ask any questions,
we’ll answer ASAP.

What happens to my website if I don’t renew my subscription?

Anything you download from us, you can keep these themes. But you can not get any new update theme since your package is expired.

Can I change for my package?

Yeap, you can change your package as you desire. For detail requests, please feel free to contact our email: [email protected] or our live chat, we will support you asap.

What kind of support do you offer?

We provide support for our customers to ensure our products work smoothly on your website, we support to fix issues & bugs related to our theme & plugin. Read our full support here.

Which package can I choose?

Currently, on our website, there are 3 packages: Single theme, annually package & lifetime package. The main difference is usage time to get access to our WordPress templates & plugins. For a long time to use, lifetime will be a smart choice for your projects.

What is the main difference between lifetime & annual package?

The short answer is no. Because you can get the same features in both 2 packages. It just has a difference in the time you used products & get support.

How can I do it if my package is expired?

When your package expires, you can renew your package for the new year. For a long time to use packages without renew packages, our lifetime package is available for you.

How can I get a refund

You can get a refund if your order is within 15 days and meet our requirements. View more Opal Refund Policy.

How can I get Invoice

At Opal, We accept PayPal payment method. PayPal payment is used for Visa, MasterCard, Discover and American Express types.

Which Payment Method do you offer?

Currently, at Opal, we only accept PayPal Method for all transaction because of the quick & secure payment. If you don’t have Paypal account, please follow this guide How to Setup a Paypal Account. If you have any issues with your payment or order, please contact us via email [email protected] to get instant support.

We accepted payment via Paypal & Payment wall

I don’t have Paypal. You can create a new account at Paypal or contact us, we will send your detailed payment.

How can I get support?

At Opal, we are available 3 kinds of supports:

+ Ticksy: All technical question related theme development, how to use, install & configuration.
+ Email: [email protected], we will receive all customization services.

Which issues will be late?

Normally, we try to check & fix issues within 24/7. Hence, if your issues are complicated & difficult, we will inform you to wait more time on fixing.

Besides, on our holiday, issues can be delayed a little bit. Please don’t worry about this. Before the holiday, we will notify details on our website to let you know and schedule your work.

What should we do if we are not satisfied with your support?

If it happens, please send your feedback to our live chat or send an email to our email: [email protected] with detail the issues you got, then we will give you the best solution.

Do you support with your Free products

For a Free product, you can get the support but something can be limited. Then we will be in charge of all tickets with our support. Other issues as customization or add new features will be refused.

Can I order with customization service?

Normally, we don’t charge users if you need help with basic customization for your site. We’ll help you customize your site to look like the favorite demo. In case of advanced customization, this will need further discussions and we’ll charge some extra fees.

Can I get a refund after purchasing discount products?

As you know, discount products are excluded in our refund policy, so we can not refund for you in this case.

How can I get a refund?

You can get a refund if your order is within 15 days and meet our requirements. View more refund policy.

If my order is over time for refund. Can I get a refund?

We are so sorry to say that we cannot give you the refund in this case. Because it’s against our policy so we can’t break the rule. Moreover, if you have any issue, we will give you the best support.

Can I get a refund for customization services?

When you order our customization services, we assign our developer to contribute to projects. During the customization service process, we will support you to solve all problems that ensure it works on your website as normal. Moreover, the fee that you paid for our service is an amount of time & cost that our developer spends on serving you. So, it can not be refund.

If you are not satisfied with our customization service, please feel free to contact our Sale manager at [email protected]. We will replace new technical support for you better.

Haven’t found an answer to your query?